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Bytes of Learning FAQs
General
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about Bytes of Learning
For answers to general questions about the PNGO Programme, including registration and placing an order, please see PNGO FAQs.
General
What is the Bytes of Learning Donation Programme?
As part of Bytes of Learning’s commitment to the voluntary sector, Bytes of
Learning will be expanding its donation programme to better serve the nonprofit
communities in [PNGO country].
The Donations programme is designed to meet the needs of
small non-profits and to ensure they have access to Bytes of Learning
technology they need to achieve their missions. By researching and working with
small non-profits, there is an understanding of which products are most
valuable to them and the appropriate number of licences to make available.
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Eligibility
How can I find out if my organisation is eligible?
Please see Bytes of Learning Programme -
Eligibility Criteria for further information.
Ordering
How many products can I request?
During one fiscal year (1st July - 30th June) an organisation may request a
single donation. For information on placing an order, please see Placing an Order FAQs.
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Processing
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is
up to 10 days.
Support
What should I do if I require support?
Online technical support and FAQs are available at no charge
at www.bytesoflearning.com but only for technical issues. Any issues to do with
unlock codes or licenses must be directed to PNGO.
Licence Renewals
What should I do if I need to renew my licences?
Your renewal is not required. The licenses are yours to use in perpetuity.
Refunds & Returns
What
should I do if I want to return my order?
Returns cannot be accepted for this donation program.
More about Bytes of Learning
How do I learn more about Bytes of Learning?
Please visit the donor profile here and their web site at http://www.bytesoflearning.com.