GiftWorks Program FAQs

General

What is the GiftWorks Program?

GiftWorks is an innovative software company dedicated to building simple, powerful, high-quality software. GiftWorks embraces sustainable business practices and thrives on its passion to support the missions of nonprofits. GiftWorks is based in Lancaster, Pennsylvania (USA), and is proud to partner with Techsoup New Zealand in delivering quality products to the New Zealand nonprofit community.

GiftWorks fundraising and donor management software is designed specifically for the needs of nonprofits. Because fundraising software has traditionally been prohibitively expensive and out of reach for small nonprofits, GiftWorks has sought to change that paradigm by offering smaller nonprofits a low-cost, yet highly sophisticated database fundraising tool. This donation, along with GiftWorks' affordable discount offering, ensures that nonprofits of all sizes and all budgets can have the tools they need to do their critical work more effectively.

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Eligibility

How can I find out if my organisation is eligible?

Please see GiftWorks Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?

One item request may be fulfilled within a fiscal year (1st July – 30th June).

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organisation email address containing download instructions and an activation key.

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Support

What should I do if I require support?

The GiftWorks Product Support page provides manuals, a knowledge base, moderated user forums, and email support for all registered users. Telephone support is also available for an additional fee, however, it should be noted that this is only available between 8am and 5pm Eastern Standard Time (US).

If you require local support, you may wish to contact one of our GiftWorks Consultant Partners in Australia (please note you must select and country and state on this page); Consultant Partners offer a varied range of services; typically, GiftWorks Consultants are able to assist with the initial customisation and set-up of your database, transfer of existing data, training and support.

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Licence Renewals

What should I do if I need to renew my licences?

Your renewal is not required. The licences are yours to use in perpetuity.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

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More about GiftWorks

How do I learn more about GiftWorks?

Please visit their web site at http://www.missionresearch.com/index.html

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