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Symantec Desktop FAQs
For answers to general questions about the TechSoup New Zealand, including registration and placing an order, please see TechSoup New Zealand FAQs.
General
What is the Symantec Donation Programme?
As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation programme to better serve the nonprofit communities in PNGO country.
As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation programme to better serve the nonprofit communities in PNGO country.
The Software Donations programme is designed to meet the needs of small
non-profits and to ensure they have access to Symantec technology they
need to achieve their missions. By researching and working with small
non-profits, there is an understanding of which products are most
valuable to them and the appropriate number of licences to make
available.
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Eligibility
How can I find out if my organisation is eligible?
For Desktop productions, please click here for further information.
For Desktop productions, please click here for further information.
Ordering
How many products can I request?
During one fiscal year (1 July - 30 June) an organisation may request a maximum of two products with up to 100 licences each from the Symantec Desktop Programme Product Range.
During one fiscal year (1 July - 30 June) an organisation may request a maximum of two products with up to 100 licences each from the Symantec Desktop Programme Product Range.
For information on placing an order, please see Placing an
Order FAQs.
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Processing
How soon will we get the software?
Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 10 days.
Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 10 days.
Support
What
should I do if I require support?
Direct support is not available for this programme. For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.
Direct support is not available for this programme. For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.
Licence Renewals
What should I do if I need to renew my licences?
You can either request a new donation in the next fiscal year (1 July - 30 June) or you can contact a supplier of discounted software.
You can either request a new donation in the next fiscal year (1 July - 30 June) or you can contact a supplier of discounted software.
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.
Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.