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When can I expect to receive my order?

We process and ship orders after we have received payment

Important: Products from the following donor partners are subject to special processing, and thus may take several weeks to ship:

Order Delivery Time

Microsoft

Microsoft orders are not housed in New Zealand and are sent directly from Singapore. Shipment usually takes around 10 to 14 working days but can take up to 28 days from receipt of payment if a product is on back order

Bytes of learning

May take up to 10 days to provide you the license key and the download link by email from the date we receive payment

Symantec Enterprise

Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 21 days. TechSoup New Zealand will send an email to your organisation email address containing download instructions. Symantec will send a second email within 7 to 10 days with a certificate valid for a user licence and the serial number needed for downloading.

Symantec Desktop

Once your order has been accepted and processed the normal turnaround time for licence requests is up to 15 days.

Mailshell

Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 21 days. TechSoup New Zealand will send an email to your organisation email address containing download instructions. Symantec will send a second email within 7 to 10 days with a certificate valid for a user licence and the serial number needed for downloading.

GiftWorks

May take up to 10 days to provide you with an email containing download instructions and an activation key.

Telosa

May take up to 14 days to provide you with an email containing download instructions and an activation key.

Kaspersky

May take up to 10 days to provide you with an email containing download instructions and an activation key.

SAP

May take up to 10 days to provide you with an email containing download instructions and an activation key.