Microsoft Program FAQs

• Installing Microsoft Office 2010 Professional Plus on a netbook without a CD/DVD drive
• Microsoft SQL Server Overview
• What is included in my Software Assurance benefits?
• How long will it take to process my order?
• How do I access my Volume Licence Keys for the Microsoft products I have received via TechSoup New Zealand?
• Obtaining Your Product in Other Versions and Languages
• Retrieving Keys and Managing Licenses
• Accepting the Terms and Conditions of Your Charity Open License Agreement
• First Time Registration at the Volume Licensing Service Center (VLSC)
• Why did I only receive one set of media disks for each title I ordered when I ordered multiple licences for these products?
• How long does my Software Assurance last?
• How do I upgrade my products to a new version?
• How do I activate my Software Assurance
• I have not received my Microsoft licence information. Can I request it myself?
• Overview of the Microsoft Donation Program
• Microsoft Program Guidelines
• Understanding Microsoft donation limits
• Can extra CD's, DVD's or media kits be supplied for Microsoft products I have received through TechSoup New Zealand?
• Microsoft Donation Program Limits
• How do I contact Microsoft Software Assurance?
• What is a title group?
• Must know information for organisations ordering Microsoft products:
• Refund and returns policy
• Administration fees explained