Refund and returns policy

Software order return guidelines 

When your shipment arrives, before opening the manufacturer packaging,
please examine the contents of the box to make sure your order has been
fulfilled correctly. If you have any questions about the items in your
shipment, or if there is a problem with your order, please contact us at

  • If you have received a product you did not order, we will gladly
    pay the return shipping cost and send the correct item(s), providing
    the product is still in its sealed manufacturer's packaging.
  • If an item is damaged, or you believe it to be defective, we will work with you to determine the nature of the problem.
  • If you wish to return one or more items for any other reason,
    you may do so, but items should be returned in their original condition
    with the manufacturer's packaging intact.

Downloaded Products

Some partners do not allow downloadable products to be returned. Please
read the return guidelines on our individual partner pages to see if
return is possible on a downloadable product.
If you are able and wish to return a downloaded product, please contact

Refurbished PC's and laptops

Please contact if there is a problem with any of the PC's or laptops ordered through TechSoup New Zealand.

Microsoft Software Donation Programme Returns

If you want to return or exchange any of the Microsoft donated
products you've received, you will need to return the entire Microsoft
portion of your request and place a new request for the Microsoft items
you want.

Since all Microsoft products are download-only, returns will be
accepted only if none of the software has been installed, and you
received the donation no more than 60 days previously.

If you want to return or exchange your Microsoft software donation,
please notify TechSoup New Zealand of the impending return via email -

We will notify your organisation when the donation limit on your account has been reset.

Please Note: products within the Get Genuine range are non-refundable and cannot be exchanged.

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