Recording of Case Study - How client-centric family services can manage change for better outcomes

Recording Attachments: 
PDF icon FSN CSnet_Family Services Multi Program Org Approach_V7_May 2023.pdf

The webinar will focus on how Family Support Newcastle is solving the challenge of maintaining ‘client-centric’ support as multiple programs, funding and reporting requirements change over time, how to use data & narrative evidence to demonstrate what is being achieved, and embed learning and good practice through the work from ground-up

n this webinar, Sue Hellier (CEO) & Erin Beard (Team Leader) at Family Support Newcastle talk about holistic approaches to adapt ‘siloed-services’ to meet the needs of children, families & communities in the Hunter region.

This webinar is suitable for: ALL

Webinar Outcomes:

By the end of this webinar your organisation will have an understanding of the following topics:

  • Managing a complex mix of funding and program types covering a broad range of family services
  • Overcoming program and internal silos to manage information sharing on the one hand, and protect safety & privacy of client records on the other
  • More effectively capturing information for Annual Reports, funding acquittals, and use reports to apply for funding
  • Supporting staff as programs and practice changes
  • Using surveys and narrative evidence to identify change and measure outcomes for clients, families & communities

This topic will resonate with you if you are a multi-program, multi-funded organisation delivering support through family relationship services, family violence, intensive family support, children’s support, parenting and behaviour change group work.

Audience

This webinar is suitable for:

  • CEO’s and Executive Officers
  • Program Managers and Teams
  • Operations Managers and Teams
  • Impact and Evaluation Managers and Teams
  • HR and Corporate Services Managers and Teams
  • Board Members