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Date: 29th October 2020

Time: 11:00AM - 12:00PM (AEST)

Price: Free

Course level: Everyone

Course Outline

During this session we will cover:

• A brief overview of the service design team at Mission Australia and how we work
• The process taken to support service delivery teams to adapt during COVID 19
• Sharing some example templates and resources
• A discussion of challenges and how they were overcome
• Surprising positives that came out of transitioning some services online
• Q&A with the audience – guided by Connecting Up

Course Outcomes

By the end of this webinar your organisation will have an understanding of the following topics:

• How a human centered design framework can be applied to define challenges and prioritize areas of focus
• High level learnings about service adaptation during Covid-19
• Common challenges and opportunities experienced by community services during Covid19
• An opportunity to discuss these topics with other organisations

This course is suitable for: Human services or service based community organizations, in particular people who are in service delivery, supporting project or operational management roles.

Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker.

What is not included in the program?: Detailed information about specific program models and how these have been re-designed.

Not available on this date and time? Register anyway! All webinar registrants will receive a full recording and the slides after the webinar has been presented.

IMPORTANT: If you do not receive the link to join the webinar 24 hours before the commencement date/time, please contact events@connectingup.org to request this information.