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Boost service capacity with Voice AI assistants

Expand your frontline team's capacity, improve operational efficiency and free up your customer support agents for higher-value activities.

 

Why Curious Thing?

Empower your support team to deliver consistently great experiences.

Team up with voice AI assistants to resolve tier 1 customer enquiries

Bring the power of automation to your helpdesk and scale customer support. Field a high volume of incoming calls with your custom voice AI assistant. Troubleshoot and resolve common customer queries and requests and improve your customer experience (CX).

Free up your live agents to focus on high-value tasks

Let your digitial voice AI assistant do the heavy lifting, so your human support team can focus on higher value activities like resolving complex problems or nurturing your valued customer relationships.

Direct more customers to your self-service solutions

Make it easier for customers to use your self-service tools. Your voice AI can assist your customers with FAQs, self-service forms and onboarding etc. Maximise the benefits of self-service, keep customers happy and reduce your main workload.

Expand your team's capacity & reduce costs with voice AI assistants

Scale operations in 5-10 business days and deliver near-immediate ROI without having to grow your team of live agents. Address high inquiry volumes, demand surges and staffing challenges with your voice-based AI chatbot.

 

 

 

Curious Thing

AI candidate assessments

 

Go beyond the resume

Curious Thing’s bespoke behavioural assessments highlight a candidate’s suitability for the role and broader organisation by offering critical information that is not captured on a resume. With Curious Thing, you can:

  • Discover a candidate’s potential to be trained

  • ​Assess the behaviours and soft skills that are essential to success

Our candidate assessments have enabled our customers to achieve:

  • 65% reduction in screening costs

  • ​30% increase in candidate conversion

  • ​70% reduction in shortlisting time

 

It’s all in the data

You can know your candidates better and make informed hiring decisions with in-depth reporting and analytics on:

  • Key behavioural attributes

  • ​Personality insights

  • ​Candidate needs and values

  • English language proficiency

  • Ranking against the cohort

 

The process

Our assessments are delivered through a short (10 minute) conversation with a digital assistant and results are
available to the recruiting team within minutes. It’s easy!

 

What customers have to say

“We implemented Curious Thing to combine human resources with AI technology and the results have been extraordinarily successful.”

- Customer’s Recruitment Technology and Strategy Leader

Read the story

 

 

Resources

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Still curious? Get in touch