This certified refurbished Microsoft Surface Laptop 4 with an 11th Gen Intel Core i7-1185G7 3.00 GHz processor, 16 GB LPDDR4 RAM, 256 GB NVMe SSD, and a 13.5-inch PixelSense touchscreen in black runs Windows 11 Pro and includes a hairline crack in the screen that does not affect functionality, with the display and touchscreen remaining fully responsive and fully usable. Combining professional-grade performance with excellent portability, this device is ideal for business users, students, and creative professionals seeking strong performance at a sharp price due to the minor cosmetic defect.

Practical use cases

This certified refurbished Surface Laptop 4 comfortably handles day-to-day business tasks such as presentations, video meetings, and multitasking with office applications, while Windows 11 Pro adds advanced security and management features for professional environments. Students benefit from its slim, lightweight design for study, research, and online learning, with the touchscreen enabling intuitive note-taking and annotation. Creative users can confidently work on photo editing, graphic work, and content creation, knowing the hairline crack is cosmetic only and does not impact image quality or touch input. Its sleek, premium design makes it an excellent choice for those who want a stylish, capable device at a more accessible price point.

Key features & benefits

• Powerful 11th Gen performance – Intel Core i7-1185G7 delivers fast, responsive performance with turbo speeds up to 4.80 GHz for demanding workloads.

• Smooth multitasking – 16 GB LPDDR4 RAM keeps multiple applications and browser tabs running smoothly.

• Fast, reliable storage – 256 GB NVMe SSD delivers rapid boot times and quick file access for everyday productivity.

• Premium touchscreen display – 13.5-inch PixelSense touchscreen offers vibrant colours and sharp detail; this unit has a hairline crack in the screen, but display quality and touch responsiveness remain fully functional.

• Professional connectivity – USB-C, USB-A, Surface Connect port and 3.5 mm audio jack support a wide range of peripherals and accessories.

• Enhanced integrated graphics – Intel Iris Xe graphics provide smooth visuals for productivity, media consumption, and light creative tasks.

• Portable design – Slim and light chassis makes it easy to carry between home, office, and campus.

• Sustainable option – Choosing a certified refurbished device reduces e-waste while still delivering premium performance.

Technical specifications

• Processor: 11th Gen Intel Core i7-1185G7 (3.00 GHz base, up to 4.80 GHz turbo)

• Memory: 16 GB LPDDR4 onboard RAM

• Storage: 256 GB NVMe SSD

• Graphics: Intel Iris Xe integrated graphics

• Display: 13.5-inch PixelSense touchscreen with 10-point multi-touch (hairline crack present; screen and touch fully functional)

• Connectivity: Wi-Fi 6, Bluetooth 5.0, USB-C, USB-A 3.1, Surface Connect port, 3.5 mm audio jack

• Operating system: Windows 11 Pro

• Webcam: 720p HD front-facing camera with Windows Hello facial recognition support

• Colour: Black

• Weight: Approx. 1.29 kg

• Dimensions: Approx. 308 mm × 223 mm × 14.5 mm

Windows 11 Pro – pros and cons

Windows 11 Pro offers enterprise-grade security features such as BitLocker encryption, advanced networking, Remote Desktop, and Group Policy management, making it well suited to business and IT-managed environments. Users also benefit from modern productivity enhancements like Snap Layouts, an updated interface, and integrated Microsoft Teams, along with improved gaming and graphics support through DirectX 12 Ultimate.

On the other hand, some older software and peripherals may have compatibility issues, and the system requirements are higher than Windows 10, though this Surface Laptop 4 easily exceeds those requirements.

Cosmetic condition – hairline screen crack

This particular unit has a hairline crack in the screen that is cosmetic only; all display functions and touchscreen responsiveness have been fully tested and confirmed to work correctly. The defect is reflected in the pricing, offering outstanding value for a high-spec Surface Laptop 4 where performance and usability are not compromised.

Excellent vs Good grade (general guidance)

• Excellent Grade: Minimal signs of previous use, with pristine screens free from scratches, cracks, or dead pixels, and only very light wear elsewhere.

• Good Grade: Fully functional devices that may show more noticeable signs of use such as body scratches, heavier keyboard wear, or small dents or chips, while screens remain crack-free with only minor blemishes.

(Note: The above is general grading guidance; this specific unit is separately described due to the noted hairline screen crack.)

Quality assurance & refurbishment

All units are verified refurbished by Reboot IT’s thorough testing process, where all features and functions are rigorously checked to ensure reliable performance. Since 2001, Reboot IT has been an industry expert, using cutting-edge diagnostic and testing software to ensure every certified refurbished device meets strict quality standards. This laptop has been fully tested to confirm that the display image and touchscreen remain fully operational despite the hairline crack.

Warranty & support

This certified refurbished Microsoft Surface Laptop 4 is sold by Reboot IT and includes a comprehensive 1-year warranty, giving you confidence and protection for your purchase. The warranty covers hardware faults and ensures your device continues to perform at a high level throughout the coverage period, supported by Reboot IT’s experienced team.

Upgrade your productivity and save with this powerful certified refurbished Surface Laptop 4 featuring a minor hairline screen crack but full touchscreen functionality—add it to your cart today and take advantage of Reboot IT’s industry-leading expertise and warranty-backed value.