Volunteers are important partners to any not-for-profit organisation. They serve by contributing time, talent or treasure. Volunteers can also share their experiences and create a positive word of mouth in the community for your organisation.

As they are a valuable resource to the organisation, you need to make sure you recruit the right volunteers and have the right strategies to retain them. 

This presentation will provide an introduction to volunteer recruitment and management. It will equip you to identify actions in the development of the detailed volunteer management action plan for your not-for-profit organisation and to improve an existing or start-up program.

Key learning outcomes: 

  • Volunteer policies and practices 
  • Volunteer opportunities to cover gaps in your organisation
  • Recruitment, selection and orientation 
  • Service delivery and performance management 
  • Training and development
  • Volunteer records management
  • Showing appreciation

About the presenter - Kathy Davis

Kathy Davis has media, marketing and business development experience spanning 30 years. She is a not-for-profit specialist and has worked for and consulted to social welfare, environment, health, education, conservation and religious charities, reaching manager and director level. She has a Graduate Certificate in Business (Philanthropy & Not-for-profit Studies) from Queensland University of Technology and was for many years a Certified Fund Raising Executive and Executive Member of the Fundraising Institute Australia.

Kathy is a volunteer herself: Advisory Board member of the Australian South Sea Islander Community Foundation, Cultural Support Fund committee member, Queensland Arts Council, and general and skilled volunteer for The Wesley Hospital, Brisbane. Kathy has recruited and managed volunteers for events, administrative and skilled roles.