Delays in order processing, shipping, and customer support are inevitable, but we are reaffirming our commitment to serving the NFP sector and continuing to provide our services during this time.

We are receiving notifications from many partners that they are running on short staff and therefore order processing may be delayed. Many of our partners are based in countries heavily impacted by COVID-19 and have staff directly affected and required to quarantine. But like us, they are working hard to maintain service delivery and ask for your patience.

At this stage, domestic and international shipping is still considered a vital service and has therefore not been shut down. In particular, countries with closed borders are still allowing freight of goods through at the present time. In spite of this, we should expect some delays as supply lines are impacted to varying degrees in one way or another.

At TechSoup New Zealand, all our staff have transitioned to working from home. We are at an advantage because we've had remote work provisions in place for quite some time. But as you would expect, there are much higher numbers of support issues open at the moment. Our Customer Experience Team is working just as hard as ever to attend to all queries and we also ask for your patience - we want to give each of you the attention your support issue deserves.

We've put together a blog post on tools you can use to transition to remote work available cheap from TechSoup New Zealand. Infoxchange also has a blog post on some tools that are available either free or cheap right now direct from the provider.

Things are pretty hectic right now but we'll get through it! We would particularly encourage everyone to continue supporting the sector and their fellow charities and NFPs as we all find ways to adapt and carry on through the pandemic.