Each product includes its system requirements on the product page. Creative Cloud applications' requirements are also available on Adobe's website. To see the full list of Adobe products, visit the Adobe for Nonprofits through Connecting Up or TechSoup New Zealand programme page.

Follow the instructions in the fulfilment email you received from Connecting Up or TechSoup New Zealand with the subject line "Your Adobe Donation Request #xxxxxx Through Connecting Up or TechSoup New Zealand."

Yes. You must register for an Adobe account first before you can download and install Adobe software. To register:

• Go to the Adobe home page.
• Click Sign In. On the sign-in page, click Get an Adobe ID.
• Enter your information and click Sign Up.

If you have download, installation, or activation issues, visit the Adobe Support page.

Adobe offers both donations and access to discounted rates through Connecting Up and TechSoup New Zealand:

• Donations of select titles: Adobe currently offers Acrobat Pro for Windows, Acrobat Pro for Mac, and the Photoshop Elements and Premiere Elements bundle for Windows and Mac. Eligible organisations may receive up to four donated Adobe products within a (US) fiscal year (July 1 to June 30).
• Access to discounted rates for Creative Cloud: Adobe offers access to discounted rates on Creative Cloud memberships. The Creative Cloud Complete plan includes Adobe Photoshop CC, Illustrator CC, Premiere Pro CC, InDesign CC, and many more products. See the Adobe website for a full list of products included in the Complete plan.

See the Adobe eligibility page.

Connecting Up and TechSoup New Zealand’s admin fee for the access to discounted rates is $5 USD. After requesting this access, you'll pay Adobe directly.

• For the Complete plan, you'll pay Adobe for the first year of Creative Cloud membership, a discount of 60% off the retail price. Unless you cancel, you'll pay Adobe every year after, a discount of 40% off the retail price. Adobe will state during the checkout process that your contract will renew automatically at standard rates, but you will actually be billed at the discounted rate.

Adobe's offer to Connecting Up and TechSoup New Zealand members uses the same pricing model as its offer to students and teachers. The first year is a promotional rate. Every subsequent year of the Complete plan is discounted 40% off the retail rate.

The number of design applications included in the suite, the cost of the cloud services Adobe offers, and the transition from a desktop-based to a cloud-based industry make it challenging for Adobe to offer Creative Cloud as a donation. Also, by offering Creative Cloud at a discount, Adobe can make it available to more organisation types than it could for a donated product.

TechSoup (the global partner for Connecting Up and TechSoup New Zealand) charges a one-time administrative fee per to support all of their programmes, services, and education, helping nonprofits and charities around the world to use technology to further their missions.

No. Connecting Up and TechSoup New Zealand currently offer only access to discounted rates on the individual membership.

No. Adobe has transitioned to a cloud business model for its former Creative Suite products and no longer offers perpetual licenses for those products.

Creative Cloud is the evolution of Creative Suite. Most of the products included in Creative Suite are available in Creative Cloud, including many that were not previously in Creative Suite. Creative Cloud offers these products through a subscription model. Complete plan members can pay monthly or annually, plan members must pay monthly. Both members always get the latest version of each product. The Creative Cloud Complete plan for individuals also includes access to many online Adobe services and 20GB of cloud storage space.

See TechSoup’s article Adobe Creative Cloud: What's New, What's Different for more information.

The total price for the year is the same for both payment schedules, and you must agree to a one-year contract obligation regardless of the payment schedule you choose. The difference between the two payment schedules is only how often you pay, not how much you pay.

You can get as many Creative Cloud individual memberships as your organisation needs through Connecting Up's or TechSoup New Zealand’s access to discounted rates. You just need to request one product for each individual who needs a membership. Each membership is valid for one user on up to two computers.

No. You install and run the Creative Cloud desktop applications, like Photoshop and Illustrator, directly on your computer.

Adobe allows each user to install its software on up to two computers. This can be home and office, desktop and laptop, Windows or Mac, or any other combination. However, you can't run the software simultaneously on both computers. If you install the software on more than two computers, you will need to deactivate the software first on one of the computers.

No. Your Creative Cloud desktop applications are installed and run directly on your computer. You only need to be online to install your software and if you are using the Creative Cloud services like syncing your files. An Internet connection is required the first time you install and license your desktop applications, but you can use the applications in offline mode with a valid software license. The desktop applications will attempt to validate your software licenses every 30 days. For annual members, you can use the applications for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

No. You can save all of your files to your computer and share only the ones you want.

No. This offer is only valid for users who are employees or volunteers within an organisation.

No. This offer is only available to new members.

Yes. Existing individual memberships are ineligible for the discounted nonprofit rate, but an organisation can request new memberships at that rate for individuals who don't have them.

Individual memberships are managed on an individual level, and the user's email address is connected to the Adobe ID. With individual memberships, your organisation can't change the member's Adobe ID or password, so you should make proper billing arrangements when an employee or volunteer leaves.

See TechSoup’s post Adobe Photoshop Elements 13 vs. Adobe Photoshop CC.

See TechSoup’s post Adobe Premiere Elements 13 vs. Adobe Premiere CC.

If you cancel within the first 14 days, Adobe will issue a full refund. If you cancel after the first 14 days, Adobe will refund half of your remaining contract obligation. Regardless of whether you pay annually or monthly, you are still obligated to pay for half of the remaining year's membership.

After you cancel, Creative Cloud applications will stop working. However, you will continue to have access to your Creative Cloud membership's free benefits, including 2 GB Creative Cloud storage and use of certain services.

No. You can save all of your files to your computer and keep them before you leave Creative Cloud. If you've stored more than 2 GB of files on Adobe's Creative Cloud storage when you cancel your membership, you will lose files stored beyond the initial 2 GB unless you back them up ahead of time.