Client Information Systems – getting the best out of new technology (webinar)

New generation web-based client information systems can offer a solution to improve both efficiency and effectiveness of services for clients and communities. No matter what size your organisation is, and no matter what types of services you are delivering, this webinar will give you food for thought about how to transform internal processes, and external stakeholder relationships.

CSnet® is an example of new generation software for human services - an end-to-end fully mobile web-based client information system that supports services to collect data from ground up, in real time, to meet program administrative requirements, support good practice and measure client and social outcomes.

CSnet® has been providing services since 2009 to support human services across Australia to streamline data collection and reporting for over 80 different Commonwealth, state and local government funding programs. This includes a broad range of programs involving case management and group work services for children and families, relationship counselling, domestic violence, housing and homelessness, community legal services, disability and mental health, emergency relief, in-home care, refugee and child protection services. CSnet® also supports data collection for community development and education activities.

Agenda

  • What is a Client Information Management System? How is it different to a CRM?
  • Benefits of a web-based client information system
  • Streamlining data collection and workflows
  • Measuring client and social outcomes
  • Case studies
  • A peak at the future of ‘payment by outcomes’

About the presenter – Tim Gleeson

Tim Gleeson is the Managing Director and co-founder of Community Services.net Pty Ltd. Tim leads the team of experienced human services practitioners and skilled IT staff at CSnet® who provide support to organisations working with clients, groups and communities in urban, regional, rural and remote locations. For more details on CSnet see our website www.csnet.net.au

Since 2009, CSnet® has been collaborating with community service providers to support efficient and effective practice through its innovative software solution called CSnet®. In 2015, CSnet® won an AusIndustry grant under the Entrepreneur’s Program for Accelerating Commercialisation.