Products

DOWNLOAD SLIDES   Date: 3 June 2021 Time: 1:00pm-2:00pm (NZST) Price: Free Course level: Beginners/Intermediate Course Outline: During this session we will cover: Tools and Strategies to address questions surrounding performance management, employee engagement and employee retention. Dan Taylor and Mike Fuller of 15Five will lead the webinar. Course Outcomes:

Download Slides     Date: 23rd June 2021 Time: 1pm-2pm (NZST) Price: Free Course level: Beginners/Intermediate Course Outline and outcomes: During this session we will cover: some web best practices from 2020, including experience, agility and security, and how you can apply them in 2021. practical examples and case studies to give you a realistic idea of how to apply these best practices and what you need to look out for. This course is suitable for: 

Download Slides   Date: 10th June 2021 Time: 1:00PM - 2:00PM (NZST) Price: Free Course level: Beginners to intermediate Course Outline: During this session we will cover: Evolution of Workplace Giving Overview of the Best Workplaces that Give Back What drives Workplace Giving Course Outcomes: Understand what drives workplace giving and how to maximize workplace giving donations of Time (volunteering), Talent (skilled volunteering) , Treasure (donations) and Thanks (charity gift cards),

Download Slides     Date: 22nd June 2021 Time: 1:00PM-2:00PM (NZST) Price: Free Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, as well as access to post webinar recording and slides. There is also complementary information available at InfoXChange.org. This webinar is suitable for: Those who administer technology to teams working between co-located and remote, and those who want to know how best to support those teams in terms of people and technology. Course Information:

Download Slides

Download Slides

Download Slides Date: 6th October 2021 Time: 1:00PM-2:00PM (NZST) Price: Free Course level: Beginners Course Outline and Outcomes During this session we will cover how charities can build their online communities (with practical examples ) and create a content strategy to prime their community to give at their next appeal. This course is suitable for:  

Download Slides       Date: 10h November 2021 Time: 1:00PM-2:00PM (NZST) Price: Free Course level: Beginners Course Outline and Outcomes: During this session we will cover:

Download Slides Date: 7th September 2021 Time: 1:00PM-2:00PM (NZST) Price: Free Course level: Beginners Course Outline Do you ever wish accessing corporate cards was a speedy process and that you had more flexibility and control in setting spending limits for staff and volunteers? OR, that you never had to chase your team for an expense report ever again?

Download Slides

Download Slides

Download Slides

Download Slides   Date: Wednesday 1st Sept 2021 Time: 1:00PM-2:00PM (NZST) Price: Free Course Outline Digital technologies are critical to enabling modern not-for-profits to operate effectively in a COVID environment, reach clients, raise funds and connect with supporters. In this webinar we will discuss the fundamentals of digital marketing to help non-profits:

For many not-for-profit organisations, keeping updated with the latest technology can be challenging. Fortunately, Leading technology providers donate and discount their products through Connecting Up. This means your NFP can leverage world-class technology without the retail price tag. To make things a little easier, we’ve added below our top 10 technology solutions for NFPs with budgets on the smaller side. 1. Microsoft Office Standard Not-for-profit cost is a one-time payment of $76 per license Office Standard is an integrated collection of programs and services designed to work together to enable optimised information work. Applications include Excel, OneNote, Outlook, PowerPoint, Publisher, and Word.  

    Download slides Here Date: 14th October 2021 Time: 1pm -1:30pm (NZDT) Price: Free Course level: Beginners/Intermediate We’ve heard from many organisations that they don’t have time to train their staff on cybersecurity, and we get it! We created this 30-minute “lightning round” webinar so we can do the training for you. Your staff can join this webinar and we will bring them up to speed with foundational cybersecurity concepts:

Date: Thursday, 3rd March 2022 Time: 13:00PM – 14:00PM NZDT Price: Free Includes: Live access to webinar, participation in live Q&A session, access to post webinar recording and slides as well as any additional templates provided by the speaker Course Information: The Australian Government is spending millions of dollars to support the rollout of eInvoicing across the country and to help educate business owners to the benefits of eInvoicing. But why? What is eInvoicing? What are the benefits? How do we become eInvoicing ready? Join this webinar to hear all these questions answered and have your chance to ask questions related to your business.

Microsoft on-premises products being removed from the donation program

Date: 24th February 2022 Time: 11:00AM -12:00PM (AEDT) Price: Free Topics we’ll cover: 

In April 2022, Microsoft took a major step in the direction of its cloud-first model for not-for-profits, an effort to align Microsoft philanthropy efforts with the security and operational capabilities of cloud computing. Most donated, on-premises licenses were moved into discounted offers. It's the latest reason not-for-profits are much better off moving to the cloud and leveraging its significant advantages.

Date: Thursday, 16th June 2022 Time: 11:00AM – 12:00PM AEST Price: Free Includes: Live access to webinar, participation in live Q&A session, access to post webinar recording and slides as well as any additional templates provided by the speaker Course information: Join ELMO Software’s Chief Human Resources officer Monica Watt and Robert Watson, Partnerships Director at ELMO, to explore: the latest trends revealed by the 2022 HR Industry Benchmark Survey Report best-practices for NFP retention HR governance implications of hybrid workplaces Using technology to automate & operationalise new HR processes The importance of HR consultants in your strategy ecosystem Q&A This course is suitable for: Beginners/Intermediate Course outcomes:

Date: Tuesday, 19th July 2022 Time: 11:00am-12:00pm (AEDT) Price: Free Course Outline: During this session we will cover: Mistakes made by others Costs of those mistakes Steps to build into your processes to avoid the same mistakes Ways to mitigate most risks associated in searches and implementations This course is suitable for:   Leadership of universities, schools, non-profit and social purpose organisations Advancement Services, Supporter Services and Donor Services Managers IT staff Finance staff Data managers Board members Course Outcomes:

Join us for our Leading Edge of Cyber Security Webcon 2022 where we're bringing you 4 of the best names in Cyber Security to help your not-for-profit organisation stay safe.

Date: Tuesday, 26th July 2022 Time: 11:00AM – 12:00PM AEST Price: FREE Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker Course Information:

Date: Thursday, 10 August 2022 Time: 1:00PM - 2:00PM (NZST) Price: Free Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker Thanks to their size and agility, smaller organisations have a distinct advantage when it comes to implementing new software systems and processes. However, a change-resistant workforce can still sabotage the rollout of new tech, resulting in delays, poor adoption rates and less-than ideal outcomes. In this webinar, Breathe HR will discuss strategies you can use to get your employees to enthusiastically embrace new software solutions. This course is suitable for: Beginners/Intermediate Course Outcomes:

Date: Thursday, 4th August 2022 Time: 1:00PM - 2:00PM (NZST) Course level: Beginners - Intermediate  Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker Course Outline We are living in a world where IT infrastructure, threat, attacker trends, and workspace norms continue to shift, so it has been an increasingly difficult exercise for organisations to build a resilient program to protect their company and its data. See how the next level of security and its technology can provide you with a solid and effective foundation for enhancing your cyber resilience. This course is suitable for: Beginners/Intermediate/Advanced (please highlight)

Date: Thursday, 11 August 2022 Time: 11:00AM - 12:00PM (AEST) Price: Free Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker. Digital marketing loves three letter acronyms more than the not-for-profit sector. So what do the big two, SEO and SEM, mean? In this webinar, Ryan from Refuel Creative is going to answer all the questions you’ve been afraid to ask about search engines, SEO, Google Ads, and SEM. You’ll learn what SEO is, what SEM is, and how you can use search engines to your advantage to get found by the right people. This course is suitable for: Beginners Course Outcomes:

Date: Tuesday 30th August 2022 Time: 11:00am-12:00pm (AEST) Price: Free Includes: Live access to the FREE, 1-hour webinar. Participation in live Q&A session at the end of the webinar. Access to post-webinar recording and slides, as well as any additional templates provided by Bel Temby, presenter and director of Digital Services Lab and Megan Buntine, co-presenter and principal of Megam J Buntine Consulting Services. Course level: Beginners/Intermediate In this webinar Bel Temby and Megan Buntine will take you through key considerations required for Digital Governance and Leadership for you to take away and apply in your organisation.  Topics we’ll cover

Date: Wednesday 31st August 2022 Time: 1:00PM-2:00PM (ADST) Price: Free Course Outline Effective cybersecurity protections are essential to keep client and organisational data safe, but many organisations don’t know where to start. In today’s webinar we’ll talk through the key elements required to protect your information and provide a range of additional resources, training tools and information to help you on your cybersecurity journey. Topics we’ll cover:  Current cybersecurity risks Assessing your cybersecurity risk Critical cybersecurity protections Staff education and training resources Course Outcomes Attendees will understand how to implement critical cybersecurity protections to protect their organisation and information 

We help organisations make a positive impact with IT strategies that consider the whole picture: efficiency, security and sustainable growth. From cyber security to cloud platforms and cost optimisation, we can help. Talk to us about taking the next steps towards modern innovative solutions for your organisation.  

Date: 3 November 2022 Time: 1:00PM - 2:00PM (NZDT) Course level: Beginners - Intermediate  Includes: Live access to webinar, participation in live Q&A session, access to post webinar recording and slides as well as any additional templates provided by the speaker In the wake of the pandemic, organizations’ IT operations have changed completely. As organizations are opening and allowing their employees to work from home and office on alternating frequencies, managing the security of the remote workforce, network and IT resources is getting more complicated. Cybercriminals are taking advantage of this situation and cyberattacks are at an all-time high. New variants of malicious malware and techniques are being created to bypass conventional cybersecurity measures.

Date: Thursday 22nd November 2022 Time: 1:00pm - 2:00pm (NZDT) Price: FREE Course level: Beginners/Intermediate Many professionals today are becoming more exhausted and frustrated than ever before. They know there is more to life than the treadmill they are finding themselves on, but they aren’t quite sure how to get it. Too many people don’t look after themselves and often don’t believe they have the time to prioritise themselves. They are in survival mode, struggling with unnecessary stress, overwhelm and burnout – and unfortunately, they often don’t realise this is happening until it’s too late. Add to this, the last two years of Covid, which has made people feel scared and anxious and, in many ways, disconnected. There is no better time than now for self-reflection and self-leadership.

Date: Tuesday 8th November 2022 Time: 1:00pm - 2:00pm (NZDT) Price: Free Includes: Live access to the FREE, 1-hour webinar. Participation in live Q&A session at the end of the webinar. Access to post-webinar recording and slides. Course level: Beginners Join Bel Temby and learn how to PERFECT YOUR PLAN for your non-profit website.  A well-planned website leads to smarter income, bigger impact, and a stronger reputation.  Learn what you need to do to avoid the classic pitfalls including those when working with a web developer.  We’ll guide you through sitemaps, engaging your audience, content development, and increasing your chances of delivering a successful website project.  So, let’s dust off your website, avoid the most common traps, and let your website work for you!

KPIs are an important part of management and board reporting. Used well, they can highlight the important information, making it accessible to all. Join us for some suggestions that will enhance your reporting pack.

Does your website look like it was built in 1999?  Have you shifted so much as an org that your website no longer represents what you’re about? Perhaps you're thinking of a redesign or complete overhaul? Whatever you’re considering, don't move forward without a PLAN!!

Get the 2023 HR Industry Benchmark Report and a walkthrough of the data-driven insights you need to navigate today’s complex employment landscape, in this session hosted exclusively for Connecting Up members.

eInvoicing is going to be one of the most important tools to impact the accounting process in 2023. Join this session to learn all about eInvoicing and the benefits it specifically provides to Charities and Not-for-Profits

The webinar will focus on how Family Support Newcastle is solving the challenge of maintaining ‘client-centric’ support as multiple programs, funding and reporting requirements change over time, how to use data & narrative evidence to demonstrate what is being achieved, and embed learning and good practice through the work from ground-up

Ransomware is a growing threat in the world of technology, with devastating consequences for individuals, businesses, and organisations. Join us for an informative webinar on Ransomware Security, presented by the team at the I.T. Team, to learn how to protect yourself from this menace.

Whether you’re new to bookkeeping in your organisation or have been doing the books for some time, this webinar covers off on the important foundations to make your bookkeeping simple and easy to manage.

About System Design & Communication Services (SDCS) SDCS helps churches, charities, social enterprises and community organisations make technology work the way it should — reliable, simple, and without the jargon or corporate upsell. We specialise in practical, values-based tech support for small teams who need more than DIY, but less than an in-house IT department. Tech Guidance & Advisory Clear, vendor-neutral advice to help you choose the right digital tools and avoid costly mistakes. Honest reviews of your current setup Plain-English guidance on what to fix, upgrade or ignore Budget planning that keeps things realistic Calm, dependable support when you’re stuck or overwhelmed Managed Services Right-sized services designed for small NFPs who need systems that “just work”.

Certified Refurbished Polycom VVX Expansion Module - Professional Call Management Solution The Polycom VVX Expansion Module (2201-46300-001) features 40 programmable physical line keys with dual-color LED status indicators, paper directory cards for labeling, and seamless plug-and-play connectivity that powers directly from your compatible VVX host phone without requiring separate power supplies or network connections. This certified refurbished, business-grade accessory transforms your standard VVX phone into a powerful call management workstation, perfect for receptionists, administrative staff, and busy professionals who handle multiple lines and need instant access to frequently dialed contacts.

New in Box Polycom SoundStation IP 6000 Conference Phone The Polycom SoundStation IP 6000 (Model 2200-15600-001) features Polycom HD Voice™ technology with 220 Hz – 14 kHz frequency response, 12-foot microphone pickup range, 248 x 68 pixel backlit LCD display, Ethernet 10/100 Base-T connectivity, and IEEE 802.3af PoE support, delivering exceptional audio clarity for small to midsize conference rooms with professional SIP-based communication capabilities. This brand new, factory-sealed conference phone transforms your meeting space into a professional communication hub, enabling crystal-clear multi-party calls with advanced audio processing technology. Perfect for businesses seeking reliable, high-performance conferencing solutions with the assurance of unopened, original packaging.

ViewSonic VG2228wm 22" Professional LED Monitor - Certified Refurbished (NO STAND INCLUDED) The ViewSonic VG2228wm features a 22" (21.5" viewable) LED LCD display with Full HD 1920x1080 resolution, rapid 5ms response time, 16:9 aspect ratio, DVI and VGA connectivity, integrated USB 2.0 hub, and built-in dual 2W speakers - delivering exceptional visual clarity and connectivity for professional workspaces. This certified refurbished monitor is sold WITHOUT a stand or base and requires VESA mounting or third-party stand for use, making it perfect for wall mounting or custom desk setups.

HP EliteDisplay S231d 23-inch IPS LED Widescreen Monitor – Certified Refurbished Experience seamless workflow integration with the HP EliteDisplay S231d, a 23-inch IPS LED widescreen monitor featuring Full HD 1920 x 1080 resolution, 7 ms response time, 250 cd/m² brightness, and wide 178° viewing angles. Designed primarily as a notebook docking display, it enables effortless connectivity through a single USB cable while offering VGA and DisplayPort inputs, built-in USB hub, Ethernet port, and an integrated 720p HD webcam with dual microphones for enhanced video conferencing. Please note: This item does not include a stand or base and is intended for use with compatible docking stations or third-party mounting solutions.

HP 4120 IP Phone - Certified Refurbished Microsoft Lync Desktop Solution The HP 4120 IP Phone (J9766B) features a Windows CE processor with 3.5-inch TFT colour LCD display (320 x 240 pixels), dual Gigabit Ethernet ports, USB connectivity, and Microsoft Lync optimisation, delivering professional unified communications for modern office environments. This certified refurbished desktop telephone provides seamless integration with Microsoft Office 365 and Lync platforms, making it the ideal choice for businesses seeking reliable, feature-rich IP telephony solutions.

BenQ BL2211 22" LCD Monitor - Certified Refurbished (No Stand Included) Experience professional-grade performance with the BenQ BL2211, a 22-inch LCD monitor featuring 1680x1050 resolution, 16:10 aspect ratio, TN panel with W-LED backlight, 5ms response time, 250 cd/m² brightness, DVI and VGA connectivity, delivering crisp visuals and reliable performance for everyday computing tasks. This certified refurbished unit from Reboot IT combines essential features with cost-effective value, making it an ideal choice for users seeking a dependable display solution without the base stand.

Apple iPhone 6 (Space Grey, 64GB) – Certified Refurbished by Reboot IT Powered by the Apple A8 chipset with a dual-core 1.4 GHz CPU, 1 GB RAM, and 64GB of internal storage, the Apple iPhone 6 (Space Grey) features a 4.7-inch Retina HD IPS LCD display (1334 x 750 pixels), Touch ID fingerprint sensor, and an 8MP rear camera—all housed in a slim 138.1 x 67 x 6.9 mm aluminum body weighing only 129g. This unit is iCloud locked and is being sold strictly for parts only. No warranty or returns are provided.

Dell Latitude 5300 2-in-1 i7-8665U 1.9GHz Motherboard – Certified Refurbished Replacement Part Sold by Reboot IT with 1 Year Warranty Upgrade or repair your Dell Latitude 5300 2-in-1 laptop with this certified refurbished motherboard featuring an Intel Core i7-8665U quad-core processor running at 1.9 GHz (Turbo Boost up to 4.8 GHz). Designed exclusively for the Latitude 5300 2-in-1 convertible, this motherboard supports up to 32 GB DDR4 RAM and advanced storage options via M.2 PCIe NVMe and SATA SSD slots, delivering business-grade performance in a compact, reliable package.

HP ProBook 450 G7 Motherboard - Certified Refurbished This certified refurbished HP ProBook 450 G7 motherboard (L78085-601) features a powerful 10th Gen Intel Core i5-10210U processor with 4 cores and 8 threads running at 1.6 GHz base frequency up to 4.2 GHz Turbo, integrated Intel UHD Graphics, support for up to 32GB DDR4-2666 RAM, and comprehensive connectivity including USB-C 3.1, multiple USB-A ports, HDMI 1.4b, and Gigabit Ethernet. This genuine HP spare part delivers enterprise-grade reliability and performance for laptop repair, upgrade projects, or system rebuilds. Practical Applications This motherboard is ideal for:

Lenovo ThinkBook 14s G2 ITL Certified Refurbished Motherboard - Intel i7-1165G7 The Lenovo ThinkBook 14s G2 ITL motherboard (Part Number: 5B21B07629) features the powerful Intel Core i7-1165G7 processor with 4 cores and 8 threads running at 2.8GHz base frequency up to 4.7GHz maximum, integrated Intel Iris Xe Graphics, LPDDR4x-4266 soldered memory support, Thunderbolt 4 connectivity, and comprehensive I/O capabilities designed for professional ultrabook applications. This certified refurbished system board delivers exceptional performance and reliability for business users requiring robust computing power in a compact form factor.

HP EliteBook 850 G8 Motherboard M35810-601 - Certified Refurbished The HP EliteBook 850 G8 Motherboard M35810-601 features the powerful Intel Core i7-1185G7 processor running at 3.0GHz (turbo up to 4.8GHz), supports up to 64GB DDR4-3200 dual-channel memory, Intel Iris Xe integrated graphics, M.2 2280 SSD storage interface, and comprehensive connectivity including Thunderbolt 4 ports for professional laptop restoration and repair projects. This certified refurbished motherboard delivers enterprise-grade performance and reliability, making it the perfect solution for IT professionals, repair specialists, and organisations seeking to restore HP EliteBook 850 G8 or ZBook Firefly G8 systems to full operational capacity.

Dell Latitude 7300 Certified Refurbished Motherboard - Intel Core i5-8265U 1.6GHz Quad-Core with DDR4 Support The Dell Latitude 7300 motherboard with Intel Core i5-8265U processor delivers 1.6GHz base frequency with turbo boost up to 3.9GHz, 6MB SmartCache, DDR4 memory support with 2 slots, Intel integrated graphics, and part number LA-G861P for precision 13.3-inch business laptop performance — expertly refurbished by Reboot IT's thorough testing process to restore your laptop to optimal functionality. This certified refurbished system board serves as the foundation for reliable business computing, professional applications, and everyday productivity tasks. Perfect for laptop repair services, IT departments seeking cost-effective replacements, or users looking to extend their Dell Latitude 7300's operational lifespan without the premium cost of new components.

HP EliteBook X360 830 G8 Motherboard - Intel Core i5-1145G7, 16GB DDR4, Part Number M46074-601 Transform your laptop repair with this certified refurbished HP EliteBook X360 830 G8 motherboard featuring a powerful Intel Core i5-1145G7 quad-core processor (up to 4.4 GHz), 16GB soldered DDR4-3200 memory, integrated Intel Iris Xe Graphics, and support for 13.3-inch FHD touchscreen displays. This genuine HP replacement motherboard delivers enterprise-grade performance and versatility for convertible 2-in-1 business applications, making it the perfect solution for breathing new life into your premium business notebook.

Unlock Exceptional Value with a Refurbished Lenovo ThinkPad T14s G1 Display Experience top-tier visual performance without breaking the bank with our refurbished Lenovo ThinkPad T14s G1 14" 1920x1080 IPS Display. This genuine Lenovo part, part number 02DA381, offers a pristine, high-definition viewing experience at an unbeatable price. Refurbished technology not only extends the lifecycle of high-quality products but also provides an affordable solution to acquiring premium tech. With this display, enhance your laptop’s usability, enjoy vibrant visuals, and contribute to a more sustainable tech ecosystem.

Upgrade Your Viewing Experience with the Refurbished Lenovo ThinkPad T14s G4 LCD Display! Transform your laptop with the refurbished Lenovo ThinkPad T14s G4 LCD display, designed to deliver exceptional clarity and vibrant colours. This 14" Full HD (1920x1080) IPS panel is perfect for enhancing productivity and entertainment alike. Buying refurbished technology means you can enjoy high-quality components at a fraction of the original price, ensuring you receive outstanding value without compromising on performance.

Genuine Dell OEM Latitude 7520 15.6" Touchscreen LCD Screen Complete Assembly – Refurbished Experience seamless display replacement with the Genuine Dell OEM Latitude 7520 15.6" Touchscreen LCD Screen Complete Assembly, an original and certified refurbished part designed exclusively for the Dell Latitude 7520 laptop. Featuring a vibrant Full HD 15.6" matte finish LCD with integrated touchscreen digitizer, this all-in-one assembly comes complete with all essential components for a straightforward and reliable screen replacement. Sold by Reboot IT, this product includes a 1-year warranty for your peace of mind.

Certified Refurbished Lenovo LCD Module 5D10S39683 - 14" FHD Touchscreen Display Assembly The certified refurbished Lenovo LCD Module 5D10S39683 features a 14.0-inch FHD 1920×1080 IPS touchscreen display with 300 nits brightness, multi-touch digitiser support, and anti-glare surface treatment, specifically designed for Lenovo ThinkBook 14s Yoga ITL (Type 20WE) laptops to deliver crystal-clear visuals and responsive touch functionality for professional and creative applications.

Unlock Exceptional Performance with Refurbished: Elevate Your Network with High-Speed Connectivity and Robust Security Dive into the world of seamless connectivity and unparalleled performance with our refurbished WS-X4712-SFP+E X4712 12-Port 10GbE SFP Gigabit Module. Offering the perfect blend of high-speed data transfer and robust security features, this module is the ideal choice for budget-conscious buyers seeking top-tier technology without the premium price tag. Refurbished technology not only provides an eco-friendly alternative but also ensures you get rigorously tested and certified equipment that meets your performance and budget needs.

Cisco Meraki MX400 Enterprise Security Appliance The certified refurbished Cisco Meraki MX400 delivers enterprise-grade network security with 1 Gbps firewall throughput, 500 Mbps VPN throughput, support for 1000 concurrent VPN clients, and comprehensive threat protection in a robust 1U rack-mountable form factor, making it the ideal solution for medium to large businesses requiring advanced network security and seamless cloud management.

Certified Refurbished iPECS ES-3024GP Managed PoE Switch Upgrade your network infrastructure with the iPECS ES-3024GP, featuring 24 Gigabit Ethernet ports with Power over Ethernet capabilities, 48 Gbps switching fabric capacity, 128MB DRAM, and comprehensive Layer 2 management features in a compact 1U rack-mountable design. This enterprise-grade managed switch delivers exceptional performance for small to medium businesses requiring reliable network connectivity with advanced PoE support for IP phones, wireless access points, and security cameras. Ideal Applications The ES-3024GP excels in diverse networking environments including: