This certified refurbished Microsoft Surface Laptop 4 with an 11th Gen Intel Core i7-1185G7 3.00 GHz processor, 16 GB LPDDR4 RAM, 256 GB NVMe SSD, and a 13.5‑inch PixelSense display in black runs Windows 11 Pro, includes a hairline crack in the screen, and is sold as a non‑touch unit because the touchscreen does not work, while remaining fully functional with keyboard, trackpad and external mouse input. Combining professional‑grade performance with excellent portability, this device is ideal for business users, students, and creative professionals seeking strong performance at a sharp price due to the noted screen defect and non‑touch configuration.

Practical use cases

This certified refurbished Surface Laptop 4 comfortably handles day‑to‑day business tasks such as presentations, video meetings, and multitasking with office applications, while Windows 11 Pro adds advanced security and management features for professional environments. Students benefit from its slim, lightweight design for study, research, assignments, and online learning, with the crisp PixelSense display providing clear text and vivid visuals. Creative users can confidently work on photo editing, graphic work, and content creation using keyboard, trackpad, and external pointing devices, knowing the hairline crack does not impact image quality. Its sleek, premium design and reduced price make it an excellent choice for those who want a stylish, capable device and are happy to use it as a non‑touch laptop.

Key features & benefits

• Powerful 11th Gen performance – Intel Core i7‑1185G7 delivers fast, responsive performance with turbo speeds up to 4.80 GHz for demanding workloads.
• Smooth multitasking – 16 GB LPDDR4 RAM keeps multiple applications and browser tabs running smoothly.
• Fast, reliable storage – 256 GB NVMe SSD delivers rapid boot times and quick file access for everyday productivity.
• Premium high‑resolution display – 13.5‑inch PixelSense display offers vibrant colours and sharp detail; this unit has a hairline crack in the screen, but image quality remains strong (touch input is not functional and the unit is sold as non‑touch).
• Professional connectivity – USB‑C, USB‑A, Surface Connect port and 3.5 mm audio jack support a wide range of peripherals and accessories.
• Enhanced integrated graphics – Intel Iris Xe graphics provide smooth visuals for productivity, media consumption, and light creative tasks.
• Portable design – Slim and light chassis makes it easy to carry between home, office, and campus.
• Sustainable option – Choosing a certified refurbished device reduces e‑waste while still delivering premium performance.

Technical specifications

• Processor: 11th Gen Intel Core i7‑1185G7 (3.00 GHz base, up to 4.80 GHz turbo)
• Memory: 16 GB LPDDR4 onboard RAM
• Storage: 256 GB NVMe SSD
• Graphics: Intel Iris Xe integrated graphics
• Display: 13.5‑inch PixelSense display with a hairline crack; image remains usable but touchscreen does not work and the unit is sold as non‑touch
• Connectivity: Wi‑Fi 6, Bluetooth 5.0, USB‑C, USB‑A 3.1, Surface Connect port, 3.5 mm audio jack
• Operating system: Windows 11 Pro
• Webcam: 720p HD front‑facing camera with Windows Hello facial recognition support
• Colour: Black
• Weight: Approx. 1.29 kg
• Dimensions: Approx. 308 mm × 223 mm × 14.5 mm

Windows 11 Pro – pros and cons

Windows 11 Pro offers enterprise‑grade security features such as BitLocker encryption, advanced networking, Remote Desktop, and Group Policy management, making it well suited to business and IT‑managed environments. Users also benefit from modern productivity enhancements like Snap Layouts, an updated interface, and integrated Microsoft Teams, along with improved gaming and graphics support through DirectX 12 Ultimate.

On the other hand, some older software and peripherals may have compatibility issues, and the system requirements are higher than Windows 10, though this Surface Laptop 4 easily exceeds those requirements. While Windows 11 includes touch‑friendly interface elements, this particular unit is sold as non‑touch due to the non‑functional touchscreen.

Cosmetic condition – hairline screen crack, non‑touch

This particular unit has a hairline crack in the screen. The display image has been tested and remains usable; however, the touchscreen does not work, so the device is supplied and sold strictly as a non‑touch laptop. The defect and loss of touch functionality are reflected in the pricing, offering strong value for a high‑spec Surface Laptop 4 for users who do not require touch input.

Excellent vs Good grade (general guidance)

• Excellent Grade: Minimal signs of previous use, with pristine screens free from scratches, cracks, or dead pixels, and only very light wear elsewhere.
• Good Grade: Fully functional devices that may show more noticeable signs of use such as body scratches, heavier keyboard wear, or small dents or chips, while screens remain crack‑free with only minor blemishes.

(Note: The above is general grading guidance; this specific unit is separately described due to the noted hairline screen crack and non‑functional touchscreen.)

Quality assurance & refurbishment

All units are verified refurbished by Reboot IT’s thorough testing process, where all features and functions are rigorously checked to ensure reliable performance. Every key component, port, and function of this Surface Laptop 4 has been tested, confirming that the device operates correctly as a non‑touch laptop despite the cracked screen.

Since 2001, Reboot IT has been an industry expert, using cutting‑edge diagnostic and testing software to ensure every certified refurbished device meets strict quality standards. All units are certified, refurbished and quality checked through Reboot IT’s detailed, proven refurbishment process, giving you confidence in the device’s long‑term reliability.

Warranty & support

This certified refurbished Microsoft Surface Laptop 4 is sold by Reboot IT and includes a comprehensive 1‑year warranty, giving you confidence and protection for your purchase. The warranty covers hardware faults and ensures your device continues to perform at a high level throughout the coverage period, supported by Reboot IT’s experienced team.

Upgrade your productivity and save with this powerful certified refurbished Surface Laptop 4, priced to reflect its hairline screen crack and non‑functional touchscreen—add it to your cart today and take advantage of Reboot IT’s industry‑leading expertise, verified refurbishment process, and warranty‑backed value.