Please allow ~4-6 weeks to dispatch from Australia for quality control. Only 4 devices per customer may be shipped each day, so orders placed for more than 4 devices will be shipped over multiple days.
Products containing Lithium-Ion batteries (laptops and smartphones) are subject to extra safety requirements and are experiencing further delays.
If you are ordering a device that does not include a Windows 11 licence as standard, please check Microsoft's minimum system requirements to confirm if it can be upgraded later should you wish to do so.
Product images are for illustrative purposes only and may contain AI-generated content. They do not represent the exact product that is subject to the cosmetic grading policy detailed here.
Certified Refurbished Microsoft Surface Laptop 5 – Premium Performance Meets Portability
The Microsoft Surface Laptop 5 features a 12th Gen Intel Core i7-1265U processor with turbo speeds up to 4.80 GHz, 16GB LPDDR5 onboard RAM, 256GB NVMe SSD storage, and a stunning 13.5-inch PixelSense touchscreen display with 2256x1504 resolution, delivering exceptional performance for professionals and power users who demand reliability and portability in their daily computing tasks. This certified refurbished laptop in sleek matte black combines enterprise-grade security features with Windows 11 Pro, making it an ideal choice for business professionals, content creators, students, and remote workers seeking premium quality at a fraction of the new price.
Ideal For Professional and Personal Use
This versatile laptop excels across multiple scenarios including business presentations with its vibrant touchscreen display, remote work with enterprise-level security features, creative projects utilising the Intel Evo platform performance, video conferencing with the 720p HD webcam and dual Studio Mics, and everyday productivity tasks with the responsive 10-core processor and ample 16GB RAM ensuring smooth multitasking across demanding applications.
Premium Features and Benefits
- Powerful 12th Gen Intel Performance: Intel Core i7-1265U processor with 10 cores and Intel Iris Xe Graphics delivers responsive performance for multitasking, content creation, and business applications
- Stunning PixelSense Display: 13.5-inch touchscreen with 2256x1504 resolution, 3:2 aspect ratio, Dolby Vision IQ support, and individually colour‑calibrated for exceptional clarity and colour accuracy
- Lightning-Fast Connectivity: Thunderbolt 4/USB 4.0 port enables high-speed data transfer and external display support, complemented by Wi‑Fi 6 and Bluetooth 5.1
- Enterprise Security: TPM 2.0 chip, Windows Hello facial recognition, and Windows 11 Secured‑core PC protection safeguard your data with business-grade security
- Premium Audio Experience: Omnisonic Speakers with Dolby Atmos and dual far-field Studio Mics deliver crystal-clear sound for meetings and entertainment
- All-Day Productivity: Sleek aluminium construction weighing just 1.30 kg with compact 308mm x 223mm x 14.5mm dimensions for effortless portability
- Versatile Connectivity: USB-C with Thunderbolt 4, USB-A 3.1, 3.5mm headphone jack, and Surface Connect port provide flexible connection options
Technical Specifications
- Processor: Intel Core i7-1265U (12th Gen, 10 cores, 12M Cache, up to 4.80 GHz turbo)
- Memory: 16GB LPDDR5x RAM (onboard)
- Storage: 256GB NVMe SSD (removable, Customer Replaceable Unit)
- Display: 13.5-inch PixelSense touchscreen, 2256x1504 pixels (201 PPI), 10-point multi-touch, Gorilla Glass protection
- Graphics: Intel Iris Xe Graphics (integrated)
- Wireless: Wi‑Fi 6 (802.11ax), Bluetooth 5.1
- Camera: 720p HD front-facing webcam with Windows Hello facial recognition
- Dimensions: 308mm (L) x 223mm (W) x 14.5mm (H)
- Weight: Approximately 1.30 kg
- Operating System: Windows 11 Pro
Windows 11 Pro Operating System
Windows 11 Pro delivers enhanced productivity features including advanced multitasking with Snap Layouts, virtual desktops, and Microsoft Teams integration for seamless collaboration. The professional edition provides enterprise-grade security, BitLocker encryption, and remote desktop capabilities ideal for business users. Whilst Windows 11 offers a modern, intuitive interface with improved performance, some users may require time to adapt to the redesigned Start menu and taskbar layout, and older peripherals may need driver updates for full compatibility.
Understanding Cosmetic Grades
Excellent Grade laptops show evidence of very light previous use with any wear on the housing, lid, and keyboard associated with minimal standard use. These units may have very minor scuffing or abrasions, whilst screens feature no scratches, cracks, chips, dead pixels, dark spots, discolouration, or blemishes.
Good Grade laptops are fully tested and functional but may feature scratches on the body, more noticeable housing wear than Excellent grade units, heavier keyboard wear, and may have small dings, dents, or paint chips. Screens may show uneven light diffusion and subtle blemishes but will not have cracked screens, though slight scratching from moderate use may be present.
Both grades deliver identical performance and reliability—the grade reflects cosmetic condition only.
Verified Reboot Refurb Quality Assurance
Every Microsoft Surface Laptop 5 has been verified refurbished by Reboot IT's thorough testing process, ensuring complete reliability and functionality. Since 2001, Reboot IT has been an industry expert in refurbishing technology using cutting-edge diagnostic and testing software. We tested all features and functions of this laptop, including comprehensive checks of the processor, memory, storage drive using SMART diagnostics, display quality, keyboard responsiveness, touchpad functionality, webcam, microphone, speakers, Wi‑Fi connectivity, all USB ports, and the Surface Connect charging port.
This certified refurbished Surface Laptop 5 has undergone professional cleaning, rigorous functionality testing, and meets our strict quality standards. Any worn or faulty components have been replaced with genuine parts. The device has been restored to optimal working condition with a fresh installation of Windows 11 Pro and all necessary drivers.
Warranty and Support
This certified refurbished Microsoft Surface Laptop 5 is sold by Reboot IT and includes a comprehensive 1-year warranty covering hardware defects and functionality issues, providing you with complete peace of mind. Our warranty demonstrates our confidence in the quality and reliability of our refurbishment process, ensuring your investment is protected.
Make the Smart Choice Today
Experience premium Microsoft engineering with verified quality from Australia's trusted refurbishment experts. This Surface Laptop 5 delivers flagship performance, enterprise security, and stunning design at exceptional value. Order now with confidence, backed by Reboot IT's 1-year warranty and free shipping Australia-wide.
WEBCAM |
| Audio Output | Integrated |
| Brand | Microsoft |
| Bundle Description | None |
| Colour | Black |
| Custom Bundle | No |
| GPU | Intel TigerLake GT2 Iris Xe Graphics |
| Graphics Processing Type | Integrated/On-Board Graphics |
| Hard Drive Capacity | 256GB |
| Item Height | 14.5mm |
| Item Length | 308mm |
| Item Weight | 1.29kg |
| Item Width | 223mm |
| Manufacturer Warranty | 1 Year |
| Processor | Intel Core i7 11th Gen. |
| Processor Model | 1185G7 |
| Memory Type | LPDDR4 ONBOARD |
| Model | Surface Laptop 4 |
| MPN | None |
| Operating System | WINDOWS 11 HOME |
| Operating System Edition | WINDOWS 11 HOME |
| Optical Drive | None |
| Other Software | Microsoft 365 Apps |
| Part Number | None |
| Max Turbo Speed | 4.80 GHz |
| Processor Speed | 3.00GHz |
| RAM Size | 16GB |
| Release Date | Q221 |
| Release Year | 2021 |
| Screen Size | 13.5 in |
| SSD Capacity | 256GB |
| Storage Type | NVMe |
| Connectivity | Wi-Fi|USB 3.0|USB-C |
| Features | Built-in Webcam|Wi-Fi|Touchscreen |
| Maximum Resolution | 2256x1504 |
| Most Suitable For | Casual Computing |
| RAM Type | LPDDR4 ONBOARD |
| Series | Surface |
| Type | Tablet PC |
| Webcam | YES |
| L2 Cache | 5 MB |
| Cores | 4 |
| Maximum RAM Capacity | 16 GB |
| Hard drive upgradable | None |
| RAM upgradable | None |
Refurbished Computers - Cosmetic Grading Guide
Our supplier's refurbished hardware is typically graded either "Excellent" or "Good", however, some legacy products were graded under a letter grading system (A, B, C). Please find the definitions for each grade below and contact us if you're uncertain of a device's grade.
Used Smartphone / Refurbished Mobile Phones
"Excellent" Grade
Devices in this category appear like new, with very minor wear. Expect light or fine scratches on the screen that are shallow enough not to catch on a fingernail. The edge around the glass is virtually flawless, save for possible light scratching around the power port. The back plate may show light/fine scratches, including on the Apple logo, with any discoloration being minimal.
"Good" Grade
These devices are characterized by being fully tested and functional even if they have body scratches, minor paint chips, or a small hairline crack on the screen. Screens are free from dead pixels but may exhibit slight scratching from moderate use.
Refurbished Desktops, Laptops and Monitors
"Excellent" Grade - Laptops
Reserved for units that show barely any signs of previous use, these laptops may exhibit very minor scuffing or abrasions, associated only with minimal standard use. The keyboards show light wear, and importantly, the screens are pristine, free from any scratches, cracks, chips, dead pixels, dark spots, discoloration, or blemishes.
"Excellent" Grade - Desktops
Desktop PCs in the "Excellent" grade category are free from deep scratches, cracks, paint chips, or any broken/missing pieces, ensuring a sleek and almost-new aesthetic.
"Excellent" Grade - Monitors
"Excellent" grade is reserved for units that show evidence of very little to no previous use. Any wear on an "Excellent" Display, including housing/frame and/or external surfaces (i.e. Frame) is associated with standard minimal use. "Excellent" units may have minor scuffing and / or minor abrasions on plastics with from standard light previous use."Excellent" Displays will feature no scratches, cracks, chips, dead pixels, dark spots, discoloration or blemishes. Units will only feature the standard minimal wear and tear that is associated with a used unit.
"Good" Grade - Laptops
"Good" laptops may feature one or several small dings or dents on covers and / or small paint chips on the surface or small hairline cracks in the bezel. Laptop screens may feature uneven light diffusion in screen and may feature subtle blemishes. "Good" Laptops will not feature cracks screens but may feature slight scratching, dead pixels or white spots on the screen.
"Good" Grade - Desktops
"Good" grade desktops may have light scratches on external body and may feature more excessive unit housing and/or external case wear than "Excellent" units, including wear on case / lid. "Good" PCs may feature one or several small dings or dents on covers and / or small paint chips on the surface.
"Good" Grade - Monitors
Displays in the "Good" grade have been fully tested and are functional but may include scratches on body, small paint chips, minor cracks on body, loose and/or wobbly bases. "Good" Display screens may feature uneven light diffusion in screen and may feature subtle to moderate blemishes. "Good" Displays will not feature cracks on screens but may feature slight scratching on screen surfaces from moderate use or wear, dead pixels or white spots on the screen.
Legacy letter grading
Used Smartphone / Refurbished Mobile Phones
A Grade
- No chips, scratches or cracks on the front glass and housing
- No missing or alternative parts
- No sign of liquid damage
- Battery cannot be swollen
B Grade – Same as A Grade except:
- May have light scuffs but no chips or cracks
- Light scratches on housing or front glass
C-Grade – Same as B Grade except:
- Unlimited long shallow scratches on the front glass
- No chips or cracks on the front glass
- Unlimited scratches, chips/dents on back cover housing and corners
- Minor cracks allowed
- Customized housing and aftermarket covers allowed
Refurbished Desktops, Laptops and Monitors
A-Grade
- Overall excellent to very good cosmetic condition. Some may be pristine, others may have light scratches or minor blemishes
- Laptops may have some shiny areas around the keyboard such as the space bar, touchpad or touchpad buttons
- Keyboard keys will be in excellent condition
- Laptop and monitor screens will be blemish free
- Cosmetic blemishes will not impact the overall functionality or performance of the device
B-Grade
- Will have some cosmetic blemishes that include scratches and/or other imperfections
- Minor scratches and dents on the housing
- Laptops may have shiny keys or shiny surfaces around the keyboard however all characters will be legible
- Laptop and monitors screens will have imperfections such as minor scratches, minor chips and/or white spots. There will be no cracking on the screen
- Have the same warranty as A Grade
- Pricing will be cheaper than A Grade
C-Grade
- Same as B-Grade except may have unlimited scratches/blemishes on the screen
- May have cracks/chips or dents on the housing
- Have the same warranty as A Grade
- Pricing will be cheaper than B Grade
