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Boost service capacity with Voice AI assistants Expand your frontline team's capacity, improve operational efficiency and free up your customer support agents for higher-value activities.   Why Curious Thing? Empower your support team to deliver consistently great experiences. Team up with voice AI assistants to resolve tier 1 customer enquiries Bring the power of automation to your helpdesk and scale customer support. Field a high volume of incoming calls with your custom voice AI assistant. Troubleshoot and resolve common customer queries and requests and improve your customer experience (CX).

Download Slides Date: 21st September 2021 Time: 11:30AM - 12:15PM (AEST) Price: Free Course level: Beginners/Intermediate Course Outline and Outcomes: Privileged access is the gateway to an organisation’s most valuable assets and is at the core of nearly every major security breach today. The only way to stop the abuse of the privileged access and to combat the evolving cyber-attacks is by adopting a strict access management strategy using a simple solution to :

Picture Perfect Painting is a team of professional residential & Commercial painters Christchurch and Canterbury Region. For interior and exterior painting services, contact us today. Based in Merivale, Christchurch, Picture Perfect Painting & Decorating offer a wide range of professional interior & exterior painting services. We offer these painting & decorating services to both residential and commercial clients across the wider Christchurch city and throughout the Canterbury region. Whether you’re looking to add market value, increase street appeal, maintain and extend the life of your property or re-invent the look and feel with the latest colours – Picture Perfect Painting & Decorating have the team and experience to make it happen. Commercial & Residential Painters in Christchurch and Canterbury

As a not-for-profit, your organisation might not always have the budget for a graphic designer. However, it's surprisingly easy to learn a few basic functions in Adobe Creative Cloud that will allow you to create images like a pro.

Date: 3 February 2022 Time: 11:00AM-12:00PM (AEDT) Course level: Beginners - Intermediate  Includes: Interactive discussion – (A podcast format) Your business is only as secure as its weakest link. Increase your security by increasing your organisations’ knowledge of latest cyber threats and crimes. This course is suitable for: Beginners/Intermediate/Advanced (please highlight) Course Outcomes: By the end of this webinar your organisation will have an understanding of the following topics: Latest threats Your guide to remote work and hybrid workforce protection Internet safety How to mitigate personalized threats, malware, ransomware attacks 2FA, Password protection

Creately is a data-powered visual workspace for team collaboration. Think, plan, design, draw, ideate and discuss anything together on this powerful visual platform.

Date: Wednesday 9th February 2022 Time: 1:00PM – 2:00PM NZDT Price: Free Includes: Live access to webinar, participation in live Q&A session, access to post webinar recording and slides as well as any additional templates provided by the speaker Course Information: We will review the capabilities of Xero in regard to both budgeting and reporting. For some organisations this may suit their needs perfectly. But what are the signs that you need to add a more flexible budgeting and reporting system to Xero? Course Outcomes: By the end of this webinar your organisation will have: An understanding of the power and limits of Xero’s reporting and budgeting A checklist to determine when Xero on its own is enough and when you need more

Stephen Mally has project managed dozens of technology projects under the banner of FundraisingForce. During these projects, Stephen has improved on his methodology and learned lessons he wants to pass along to all of us. Stephen has also developed and refined tools to utilise in all future technology implementations. Those who attended Finding the Perfect CRM, Stephen’s last Connecting Up Webinar, know that Stephen will share information everyone can deploy in their next project. Date: Tuesday, 19th April 2022 Time: 13:00pm - 14:00pm (NZST) Price: Free This course is suitable for: Beginners/Intermediate Course Outcomes: By the end of this webinar your organisation will have an understanding of the following topics:

Date: 7th July 2022 Time: 11:00AM-12:00PM (AEST) Price: Free Clicking send on an email is easy, what happens next is complex. In this webinar we’ll be diving into the things you can do to improve overall email deliverability, get more emails opened and more clicks on yout links. Why click rates? The days of measuring email open rates are slowly coming to a close as email service providers make it more difficult to rely on these stats, learn more about what is happening on this space and how you should be measuring the health of your email program. Course Outcomes: By the end of this webinar your organisation will have an understanding of the following topics:

In today's rapidly evolving technological landscape, IT leaders are faced with a daunting task of designing and implementing large scale organisational activities that require buy-in and support from key stakeholders. This session aims to provide insights and strategies for IT leaders to effectively influence stakeholders and gain their support in driving successful projects.

Arcserve OneXafe SOLO 300 Refurbished Backup Appliance – 1 Year Warranty Product Overview The refurbished Arcserve OneXafe SOLO 300 is an enterprise-class backup and disaster recovery appliance featuring a compact mini form factor measuring 115.06 x 115.06 x 49.02 mm and weighing 0.7 kg, equipped with a slide-out 2.5-inch drive bay supporting up to 2TB of internal storage, dual USB 3.1 Gen1 Type-A ports, and 1GbE Ethernet connectivity for seamless plug-and-play data protection. This certified refurbished unit delivers powerful business continuity capabilities through cloud-based SLA-driven protection, making it the ideal solution for small businesses and managed service providers requiring professional-grade backup without the capital expense.

Certified Refurbished Apple iPhone 11 Pro - Professional Smartphone Excellence with Minor Screen Imperfections The certified refurbished Apple iPhone 11 Pro features the powerful A13 Bionic chip running at 2.66GHz, 4GB RAM, 256GB storage, and a stunning 5.8-inch Super Retina XDR display with 2436×1125 resolution, delivering exceptional performance for demanding users. This premium smartphone combines Apple's flagship technology with outstanding value, making it perfect for professionals, content creators, and tech enthusiasts seeking top-tier mobile performance.

X27M1 14″ FHD LCD Screen Display Complete Assembly for Dell Latitude 7420 – Certified Refurbished Upgrade or repair your Dell Latitude 7420 laptop with the X27M1 14″ FHD (1920 x 1080) LCD Screen Display Complete Assembly, now available at a special price of $159.00 (originally $179.00). This certified refurbished assembly includes everything you need for a seamless screen replacement: the Full HD LCD panel, outer shell/cover, left and right hinges, webcam, and video cable — all designed specifically for your Latitude 7420.

Dell Latitude 3300 / 3310 13.3" LCD Screen Display – Certified Refurbished, Matte, Non-Touch, 1366 x 768 (DMFY0) – With Assembly Restore your Dell Latitude 3300 or 3310 with this certified refurbished 13.3-inch (33.8 cm) LCD screen, featuring a WXGAHD resolution of 1366 x 768 pixels, matte anti-glare finish, and genuine OEM assembly (Part DMFY0). Designed for seamless compatibility and lasting performance, this non-touch display uses the EDP 1.2 interface for reliable connectivity. Each unit is professionally refurbished and includes a comprehensive 1-year warranty.

Genuine Lenovo ThinkPad X1 Carbon G6 Motherboard This certified refurbished Lenovo ThinkPad X1 Carbon G6 motherboard features an Intel Core i5-8350U processor with 4 cores, a 1.7 GHz base frequency, and turbo speeds up to 3.6 GHz. Built on the Kaby Lake R architecture, this genuine Lenovo component (part number 01YR215) supports up to 16GB of RAM, making it ideal for IT professionals, repair technicians, and laptop owners seeking a cost-effective motherboard replacement solution. The integrated Intel UHD Graphics 620 handles everyday visual tasks smoothly, whilst multiple connectivity ports ensure compatibility with your existing ThinkPad peripherals. Ideal For This motherboard is perfect for:

Unique and sophisticated print with stylish pop colours Hard outer shell and impact-resisting inner core combine for reliable protection The Kate Spade Hardshell Case fuses high fashion with everyday use. With our signature prints and a durable hardshell case and colourful bumper, the Hardshell Case is as chic as it is protective. The case features polycarbonate construction for reliable protection from wear and tear and a rubberised bumper that protects from unexpected drops.

Upgrade Your Printing Experience with the Canon CLI-521 Grey Ink Cartridge Are you tired of dull prints that fail to capture the true essence of your photos? The Canon CLI-521 Grey Ink Cartridge is here to elevate your printing game, ensuring every image boasts stunning detail and vibrant grey tones. Say goodbye to lacklustre prints and hello to professional-quality results right from your home or office! Why Choose Genuine Ink Cartridges?When it comes to printing, using genuine ink cartridges like the Canon CLI-521 makes all the difference. Unlike generic alternatives, this cartridge is designed specifically for your Canon printer, ensuring optimal performance and longevity. With dye-based ink that offers smooth gradations, you’ll see the difference in quality, especially for black and white photos.

Samsung S24E450 24-Inch Certified Refurbished Business Monitor The Samsung S24E450 features a 24-inch Full HD (1920x1080) TN display panel with a swift 5ms response time, 250 cd/m² brightness, versatile connectivity options including VGA, DVI-D, and DisplayPort, and a fully ergonomic stand offering 130mm height adjustment, tilt, swivel, and pivot functionality, making it an ideal business monitor for professional workspaces. This certified refurbished unit from Samsung's SE450 Business Monitor series delivers reliable performance with eye-comfort technologies including Flicker-free display and Eye Saver Mode blue light filter. All units are Verified Reboot Refurb Refurbished and backed by Reboot IT's 1 year warranty.

Unique and sophisticated print with stylish pop colours Hard outer shell and impact-resisting inner core combine for reliable protection The Kate Spade Hardshell Case fuses high fashion with everyday use. With our signature prints and a durable hardshell case and colourful bumper, the Hardshell Case is as chic as it is protective. The case features polycarbonate construction for reliable protection from wear and tear and a rubberised bumper that protects from unexpected drops.

Certified Refurbished HP EliteBook x360 1030 G2 Motherboard This certified refurbished HP EliteBook x360 1030 G2 motherboard features an Intel Core i5-7200U processor with dual cores running at a base frequency of 2.5 GHz and turbo boost up to 3.1 GHz, supporting up to 8GB of RAM for responsive multitasking. This genuine HP component belongs to the 7th generation Kaby Lake series—which means it delivers approximately 15% better performance than 6th generation equivalents—making it suitable for everyday computing tasks including office productivity, web browsing with multiple tabs, and light content creation. The motherboard includes integrated Intel HD Graphics 620 capable of handling 1080p video playback smoothly, therefore providing adequate visual performance for business applications. This motherboard suits specific repair and upgrade scenarios:

The Lexmark C950X2CG Cyan Toner Cartridge with a printing life of up to 24,000 pages at 5% coverage offers bold, vibrant colour to suit your printing needs. It is designed to work with the Lexmark C950DE, 950dte; X950dte. This genuine high yield toner cartridge has been engineered to work with the C950 with the highest quality standards.

The Lexmark C950X2YG Yellow Toner Cartridge with a printing life of up to 24,000 pages at 5% coverage offers bold, vibrant colour to suit your printing needs. It is designed to work with the Lexmark C950DE, 950dte; X950dte. This genuine high yield toner cartridge has been engineered to work with the C950 with the highest quality standards.

Ricoh 888345 Toner Cartridges are designed to work with Ricoh Aficio 3228C, 3235C, 3245C. These Ricoh 887310 Toner Cartridges will provide optimal, cost-effective performance for high-volume print applications.

Mobile apps are taking off in a huge way. Every industry is looking to take advantage of the mass adoption of smartphone technology and not-for-profits are looking to do the same. In this presentation you will learn how to effectively plan your needs and deliverables when it comes to developing mobile apps for your organisation. It will provide some insights and thoughts on how successful mobile app developers achieve this.

Big Buddy mentoring is based on the simple philosophy that boys need good male role models in their lives to become good men. Unfortunately, many boys do not have a father or male role model in their lives and while mothers do courageous work in the raising of their boys alone, they cannot model maleness. And above all else, boys learn through modelling. “I think TechSoup is fantastic. We have already received our first order of Microsoft product which is making a big difference to our in-house design work for resources and marketing” Richard Aston Chief Executive Read more...

Working from a learners’ needs-centred approach, English Language Partners NZ (ELP) believes that the ability to communicate confidently and effectively in English is essential for successful settlement in Aotearoa New Zealand. Also, shared learning among people of different cultures benefits our communities by promoting mutual respect and understanding. ELP is New Zealand’s largest not-for-profit organisation working with migrants and refugees from 23 locations around the country. As an organisation they say they have tended to be late ITC adopters. This is for a few reasons; the main one being that with limited funding, resources have to be prioritised.

Windows 7 upgrade products will be available for donation to qualified nonprofits through TechSoup NZ on 22 October – specifically Windows 7 Professional and Enterprise upgrades (32 and 64 bit).

Thanks to our programme partner, Remarkit Solutions based in Wellington, we're now able to offer New Zealand charities the opportunity to purchase excellent refurbished desktop computers for as little as $300 (including GST and delivery). There are two options available the Power Pack, complete with 15’’ flat screen selling for $300 and the Premium Pack with a bit more grunt and a 17” flat screen, selling for $400. To learn more about the TechSoup New Zealand Refurbished Computers Programme Click here...  

As part of the recent updates to the Microsoft Software Donation Program, Microsoft made donations of full versions of its Windows operating systems available through the Microsoft Get Genuine program.

Next month, InternetNZ is convening NetHui 2012, New Zealand's conference about the Internet, which is now in its second year. The theme this year is ‘Shaping our Future Together'.

Everyone is talking about social media. Facebook, Twitter, YouTube and FourSquare are just a few of the social platforms out there. How do you know which ones to use and which would be effective for your cause?

Technology plays an increasing role in enabling non-profit organisations to achieve their goals. On 27 November, Connecting Communities will showcase how information and communication technology (ICT) can transform the efficiency and effectiveness of your organisation and help deliver better social outcomes. This FREE event is hosted by Microsoft and supported by TechSoup New Zealand and Infoxchange.  

Early in March, Auckland was host to the second SOCANZ conference, following on from the first held in Wellington in August 2012. The Innovation Auckland conference held from March 25-27 brought together a varied group of key note speakers from social innovation and social entrepreneurship experiences, sharing their knowledge with over 100 people who attended.

Your website is the face of your organisation in the digital world and needs to be easily found by Google and that's where SEO plays a role.

Learn how to engage your supporters by telling the story behind your fundraising campaign with practical tips and advice from StartSomeGood.

This month our events will take you through three tools you can use to tell your organisation’s story, promote your cause and engage your community. From using video, social media to email newsletters, join us for our webinars and learn how to use these tools more effectively.

In mid-2013, Wellington was shaken by two earthquakes within weeks of each other. For many, this meant access and buildings was restricted until they had been approved for re-occupation. Thankfully for Funding Information Service (FIS), their choice to move their operations to Cloud meant they could keep working and stay in contact even when they weren't in the same place.

In this webinar learn all about TechSoup New Zealand programme.

For many not-for-profit organisations the annual report represents a significant investment which too easily fails to “sell the cause” to potential supporters. This webinar will provide you with specific, practical steps to help you streamline the production of your next annual report and at the same time create an effective sales and marketing tool.  The webinar will include some great case studies and production templates. Importantly, it will provide a framework for you to build a professional document which sells your story and demonstrates the difference your organisation makes to the communities you serve. Key learning outcomes: 

TechSoup New Zealand has partnered with Microsoft and Infoxchange to bring back our series of free workshops to help your organisation make the most of cloud technology.

TechSoup New Zealand, Connecting Up and Infoxchange are proud to launch the 2014 National Not-for-profit Technology Survey!

Participants will learn tips and tricks to ensure their website is easily found by search engines, such as Google, and rank high in the search.

Learn how to best manage your responsibilities as the IT contact for your organisation.

Infographics are a powerful tool that will allow you to share information in a simple and engaging format. Whether you are sharing your business purpose, presenting statistical data or marketing a product or service, Infographics will allow people to understand your business quickly and clearly. Key learning objectives: Overview - What infographics are  Identify the different types of infographics  How to simplify your services using Infographics Unspoken Pitch design hacks Q&A About the presenter - Scott Lee

In this webinar, Gordon Tan, Managing Director of R & G Technologies, will highlight key technology trends foreseen by working with many of Australia's leading small and medium sized not for profit organisations. This is a must see webinar for any C-level executive or IT Manager looking to understand the ICT landscape and what upcoming trends will be affecting the sector. Speaker biography:

TechSoup New Zealand and Infoxchange are proud to bring you the 2016 National Not-For-Profit Technology Survey

It takes a whole organisation to deliver on a corporate sponsorship strategy. It doesn't matter whether you are a Board Member, CEO or the fundraiser for your Not-For-Profit - everyone has a role to play in creating and implementing a successful sponsorship program.

To run a successful business with reliable IT and ongoing confidence that this technology will continue to support your business is an important factor. It makes sense to engage with an organisation that has a solid understanding of today's technology and an organisation that knows the true meaning of support and supply of knowledge. iTEASPOON the company you need to talk with.

Microsoft Office 365 in the Cloud offers many not-for-profits significant benefits. This presentation gives an overview of the features of Office 365, explores the benefits other organisations have gained from making the move to the Cloud and identify factors that organisations should consider when planning the move to Office 365.

A Microsoft certified & Comptia Network+ certified professional with over 17 years experience providing IT Support, IT Systems Administration & consultancy services On-site, off-site, phone & remote support provided.

Download slides here Office 365 now the most common platform for communication in the NFP sector in Australia and New Zealand. However, most organisations aren’t leveraging the broad suite of applications that are available (mostly for free) for NFPS. This webinar will explore the various applications of Office 365 and considerations for what components are suitable for each purpose and their benefits based on the experience of other not for profit organisations. This webinar is designed for organisations that are currently using or in the process of implementing Office 365 and interested in improving collaboration and communication.

Download slides here Volunteer drop-off rates and mis-matching skillsets with charity tasks are just a couple of examples of why the volunteer recruitment process can be time-consuming and frustrating. New technology can drastically improve volunteer matching systems to easily identify the best candidate for every charity requirement. This can mean that every requirement is completed on time, to an exceptionally high standard, and also ensure that the volunteer is effectively aligning their skills and passions with the causes that matter most to them.

Are you new to sponsorship in the charity sector? Perhaps you’ve been around for a while and you've suddenly found yourself in a role where you've been asked to get sponsors and feel a bit out of your comfort zone? Or, you might just be curious about dipping your toe in that water with corporate sponsors! Either way, this webinar is for you. Some organisations feel embarrassed that they’ve never seriously explored sponsorship before, but I say, that is PERFECT!  It means that you’ve developed no bad habits, you have not unwittingly turned away ‘low hanging fruit’ (those brands that might be interested in supporting your cause), and mostly, you haven’t wasted precious time creating outdated bronze, silver, gold proposals when you could have been doing things that actually get you closer to engaging great partners.

Print and email newsletters can be compelling communication tools to connect with your volunteers, partners, donors and emerging supporters. They can build reputation and drive change. However, they can also put readers to sleep or end up looking elsewhere for that connection. Copywriter Andrea Rowe opens her toolbox to share practical examples to evolve your newsletter or EDM so that it’s a positive experience your readers look forward to reading and acting on. What will you get out of this webinar? Tips on writing audience and donor focussed copy Insights into outcome-oriented headlines and powerful calls to actions Examples of newsletters with storytelling formats that cut through Take away exercises to identify content, and to keep supporters in the spotlight Attendees of this webinar will also receive a copy of Andrea’s “Essential elements of effective newsletter writing” mini-booklet.

Download slides here Course Information: This course is designed for leaders of purpose driven organisations that: have operating revenues of greater than $5M do not have a Chief Information Officer (CIO) are looking to drive outcomes beyond ‘last year and a little better’ In this course we’ll explore:

Leading New Zealand NetSuite provider Liberate I.T. will bring world-class expertise and game-changing IT services to Transform 2019 as this year’s Conference Gold Sponsor. As a top-quality service provider since 2011, Liberate I.T. takes particular pride in its status as a 5 Star NetSuite Partner, and as the 2018 recipient of the NetSuite Solution Excellence Partner of the Year Award. From day one, Liberate I.T. has only ever sold one product: NetSuite. That is because it’s the number-one ERP system that combines accounting and financials, procurement and inventory management, CRM, and eCommerce in a unified, cloud-based SaaS solution. It offers a single source of truth for data, uses real-time dashboards, and is scalable from just five users through to thousands.  Supporting Not-for-Profits

Download slides here Course Information: Reporting for Grants can be time-consuming, and this webinar will give you tips on how to get financial acquittal reports completed with less effort. It will help those of you using spreadsheets, including tips on exporting numbers from MYOB, Xero or QuickBooks and some advice on how to avoid common spreadsheet errors. For users of Calxa it will show you how to use Account Trees to create the header accounts you need for reporting and how to use Metrics and KPIs to bring in the non-financial numbers that are often required. Course Outcomes: By the end of this webinar your organisation will have:

Download slides here Course Information: Jess Pearson and Ben Hough are veteran Peer2Peer specialists from Blackbaud Everydayhero, having supported hundreds of small and large charities on their peer2peer programs. They will share key peer2peer fundamentals as well as ways to maximise your results in the 3 pillars of fundraising: DIY Fundraising, Signature Events and Major Public Events. Case studies will be shared from smaller organisation’s to ensure there’s something to learn regardless of your organisation’s size and budget. Course Outcomes: By the end of this webinar your organisation will have a blueprint to:

WE ARE A PURPOSE DRIVEN DIGITAL AGENCY HELPING TO LEAD NEW ZEALAND’S DIGITAL TRANSFORMATION We build the digital presence and capability of socially minded businesses, organisations, schools and non-profits. Our passion is in helping to bridge the tech knowledge gap and increase the impact made by our customers. We help everyone maximise their use of the internet, online marketing and digital technology. We offer a range of digital services including website design and development, digital marketing and social media training and support, as well as our very popular free self-assessment service which helps you check the digital health of your organisation and gives you an action plan on how to improve your digital presence. 

Download slides here Date: Tuesday 7 April 2020 Time: 4:00PM – 5:00PM NZST Price: Free Includes: Live access to webinar, participation in live Q&A session at the end of the webinar, access to post webinar recording and slides as well as any additional templates provided by the speaker This course is suitable for: All Connecting Up/TechSoup NZ members Course Information: